PRIVACY & POLICY
We respect the privacy of individuals with regard to personal data and we are committed to complying with all data protection/privacy laws which are applicable to us.
In the course of providing our customer with the Services or access to our website, we will be collecting, using, disclosing and/or processing data, including customer’s personal data.
Personal Data collected by us
Personal Data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
We may collect personal data from you, which includes but is not limited to:
(a)Identity data, such as your name, gender, profile picture, and date of birth;
(b)Contact data, such as billing address, delivery address, email address and phone numbers;
(c)Account data, such as bank account and payment details;
(d)Transaction data, such as details about payments to and from you, and other details of products and Services you have purchased from us;
(e)Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
(f)Usage data, such as information on how you purchase our products and Services or view any content on our website;
(g)Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
we may receive personal data from you in the following situations:
(a)When you create an account with us;
(b)When you apply for any of the Services or purchase any products available on our website;
(c)When you use any of the features or functions available on our website or Services, including the recording of any user-generated content to be uploaded on our website;
(d)When you subscribe to our publications or marketing collaterals;
(e)When you enter a competition, promotion or survey;
(f)When you participate in any activity or campaign on our website;
(g)When you log in to your account on our website or otherwise interact with us via an external service or application, such as Facebook or Google;
(h)When any other user of our website posts any comments on the content you have uploaded on our website or when you post any comments on other users’ content uploaded to our website;
(i)When a third party lodges a complaint against you or the content you have posted on the our website;
(j)When you interact with us offline, including when you interact with our outsourced customer service agents.
You must only submit personal data which is accurate and not misleading and you must keep it up to date and inform us of any changes to the personal data you have provided to us. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.
You may access and update your personal information submitted to us at any time as described below.
Use and Disclosure of Personal Data
The personal data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, third party sellers, and companies located both inside and outside your home country), for certain purposes, which include but are not limited to the following:
(a)To facilitate your use of the Services or access to our website, including responding to your queries, feedback, claims or disputes through our outsourced customer service agents;
(b)To process orders you submit through our website;
(c)Payments that you make through our website, will be processed by our agent;
(d)To deliver the products you have purchased through our website. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier),
(e)To update you on the delivery of the products, whether sold through our website, and for customer support purposes;
(f)To compare information, and verify with third parties in order to ensure that the information is accurate;
(g)To administer your account (if any) with us;
(h)To verify and carry out financial transactions in relation to payments you make online;
(i)To audit the downloading of data from our website;
(j)To improve the layout or content of the pages of our website and customise them for users;
(k)To identify visitors on our website;
(l)To carry out research on our users’ demographics and behaviour;
(m)To provide you with information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes;
(n)To allow other users to identify you via the “Find my friends” (or similar function) as a user of the Service, to allow you to find other users and to connect with them on the Platform, and to support the socializing function of the Services
(o)To promote the Services and use information that you give to us, such as user-generated content (including video content) that you can choose to broadcast on our website, as part of our advertising and marketing campaigns to promote our website;
(p)To process any complaints, feedback, enforcement action and take-down requests in relation to any content you have uploaded to our website;
(q)To display on scoreboards on the Platform in relation to campaigns, mobile games or any other activity;
(r)To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
We may also use your personal information to send you marketing or promotional materials about our or third-party sellers’ products and services from time to time, unless you choose to opt-out from receiving these materials; and
We may also conduct automated-decision making processes in accordance with any of these purposes.
For the avoidance of doubt, you acknowledge and consent to us sharing anonymised information such as but not limited to in the following circumstances:
(a) Aggregated information. We may conduct joint data analytics projects with selected third-party providers using anonymised information to predict user interests and provide users with more targeted and/or relevant information based on aggregated information about that user’s activities outside our website
(b) Behavioural-based advertising. We may collaborate with selected third parties using anonymised information to derive certain models that would facilitate more accurate advertising to selected users.
You may unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies.
In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.
We may share and permit the sharing of your personal data with third parties and our affiliates for any of the abovementioned purposes, including but not limited to, facilitating your use of the Services, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by us. In sharing your personal data with them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, processing or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
Security of Your Personal Data
To safeguard your personal data from unauthorised access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as:
(a) Restricting access to personal data to individuals who require access;
(b) Maintaining technology products to prevent unauthorised computer access; and
(c) Using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details.
Kindly contact us if you believe that your privacy has been breached by our website.
You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to us. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately Contact Us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.
Right to Disclose/Access Persona Data
YOU ACKNOWLEDGE AND AGREE THAT WE HAS THE RIGHT TO DISCLOSE YOUR PERSONAL DATA TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF WE HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL DATA IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST US FOR THE DISCLOSURE OF YOUR PERSONAL DATA IN THESE CIRCUMSTANCES.